Lucito Curved Spout Basin Mixer Black

Returns & Refunds Policy

At Bathroom Deals, we want you to shop with confidence. If something isn’t right, we’ll work with you to resolve it quickly and fairly — while also keeping prices low for everyone.

Change of Mind Returns

We understand that sometimes you may change your mind.

Change of mind returns are accepted within 14 days of delivery
Items must be:
- Unused, uninstalled, and in original condition
- Returned in original packaging with all accessories and documentation
Return shipping costs are the responsibility of the customer
A restocking fee of up to 20% may apply

Once the item is received and inspected, approved refunds will be processed to the original payment method.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the issue
Photos of the packaging (if damaged)

Where the issue is confirmed:

We will offer a replacement, repair, or refund in line with Australian Consumer Law
Bathroom Deals will cover return shipping costs for confirmed faults or errors

Items That Cannot Be Returned

For hygiene, safety, and customisation reasons, we cannot accept returns for:

Installed or used products
Clearance or final-sale items (unless faulty)
Custom-made, made-to-order, or cut-to-length products
Products damaged due to incorrect installation, misuse, or poor maintenance

Installation & Compatibility

It is the customer’s responsibility to:

Confirm product suitability before purchase
Ensure installation is carried out by a licensed tradesperson where required

We strongly recommend checking measurements, specifications, and finish details prior to ordering.

Refund Processing Time

Refunds are processed within 3–5 business days after approved inspection
Processing times may vary depending on your payment provider

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

This policy does not limit your rights under Australian Consumer Law.

How to Start a Return

To request a return, please contact our customer service team with your order details:

📧 Email: support@bathroomdeals.au
📍 Website: www.bathroomdeals.au